FAQ

Frequently Asked Questions

Frequently Asked Questions

Here are some Frequently asked questions about Walter Trust Union Online Bank

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  • How do I enroll in online banking with Walter Trust Union?

    To enroll in online banking, simply visit our website and click on the "Sign Up" or "Enroll Now" button. Follow the prompts to provide your personal information, verify your identity, and create login credentials. Once your enrollment is complete, you'll have access to our secure online banking platform.

  • What features are available through Walter Trust Union's online banking platform?

    Our online banking platform offers a variety of features, including account balance inquiries, fund transfers between accounts, bill payment services, transaction history viewing, eStatements, and account alerts. You can also set up recurring transfers and schedule future-dated payments for added convenience.

  • Is online banking with Walter Trust Union secure?

    Yes, we take the security of your financial information very seriously. Our online banking platform utilizes industry-standard encryption technology to protect your data and prevent unauthorized access. We also offer additional security features such as multi-factor authentication and real-time fraud monitoring to safeguard your accounts.

  • Can I access Walter Trust Union's online banking platform from my mobile device?

    Yes, our online banking platform is accessible from both desktop computers and mobile devices. Simply download our mobile app from the App Store (for iOS devices) or Google Play Store (for Android devices) to access your accounts on the go. Our mobile app offers the same features and functionality as our desktop platform, optimized for smaller screens.

  • How do I reset my online banking password if I forget it?

    If you forget your online banking password, you can easily reset it by clicking on the "Forgot Password" or "Reset Password" link on the login page. Follow the prompts to verify your identity, and then create a new password of your choosing. For added security, we may also send a verification code to your registered email or phone number.

  • Are there any fees associated with using Walter Trust Union's online banking services?

    No, there are no fees for using our online banking services. We believe in providing convenient and accessible banking solutions to our members at no additional cost. However, please note that certain transactions, such as outgoing wire transfers or expedited bill payments, may incur fees according to our fee schedule.

  • What should I do if I encounter technical difficulties while using Walter Trust Union's online banking platform?

    If you experience technical difficulties while using our online banking platform, please contact our customer support team for assistance. You can reach us by phone, email, or through the secure messaging feature within the online banking platform. Our dedicated support team is available to help troubleshoot any issues and ensure you have a smooth banking experience.

Do You Have Any Questions

Feel free to ask any questions you may have about Walter Trust Union – we're here to provide you with the information and support you need to make informed financial decisions.